If you need to return an item, contact us & we will issue a return authorization number. If the item was shipped correctly as ordered, you may have to pay the return shipping costs.
Items that qualify for return must be returned within 30 days of purchase.
Items must be returned in their original packaging.-- i.e.: your shoe box has been shipped inside a packing box, so please do not tape up & sticker the actual printed shoe box.
Complete Build Your Board packages cannot be returned. Decks cannot be returned once they have been gripped or removed from their shrink wrap. Shoes safety gear & clothing must not have been worn, and must be returned in their original box or packaging. Dvd's & certain other items with the shrink wrap removed cannot be returned.
In the event that a deck or other item has been removed from its original packaging (or gripped) and is deemed defective, contact us & we will accommodate you depending on the reason. Contact us regarding any warranty issues. A real person will deal with you in a prompt manner!